RETURN & REFUND
Non-refundable items
Skincare, Makeup, makeup brushes, sponges, applicators, and other makeup tools cannot be exchanged or refunded.
How do I exchange an item?
Exchanges are permitted (except non-refundable items) within 14 days & completed at any of our nearest stores. Our store will in turn get in contact with our customer service team. Item must be in its original condition and receipt must be presented. Def
How do I refund an item?
Refunds are permitted (except non-refundable items) within 14 days & completed at any of our nearest stores. Item must be in its original condition and the receipt must be presented. Defected item/s can be refunded within 30 days and receipt must be pres
When/how do I get my refund back in case I paid online?
For online payments, we offer two refund methods: • Cash refund on the spot with 2% deducted from the total amount • Full refund using the same payment method within 14 working days, under the issuer bank's policy.